Anything not covered here, email hello@pyppletech.com and a person will answer.
Contact us
Email: hello@pyppletech.com
Response time: within two business days
Who you're writing to: Pypple Tech, registered in Wyoming, United States
It speeds things up a lot if you include your phone model, your iOS or Android version, the Yolky version (Settings → About, at the bottom), and a screenshot of what went wrong.
Cancel a subscription
On iPhone
- Open the Settings app on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Tap Yolky, then Cancel Subscription.
On Android
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions.
- Tap Subscriptions, then Yolky.
- Tap Cancel subscription.
You keep Pro access until the end of the period you've already paid for.
Get a refund
Yolky is sold through the App Store and Google Play, so the store handles refunds, not us — we have no ability to issue or reverse one.
- iPhone: go to reportaproblem.apple.com, sign in with the Apple ID you bought with, find Yolky and choose a reason.
- Android: go to your Google Play order history, find Yolky and choose Request a refund. Google refunds Play purchases within 48 hours of purchase automatically; after that the request is reviewed.
If you are in the EU or UK you also have statutory cancellation rights, which these steps do not take away.
Restore a purchase
New phone, or the app is asking you to subscribe again?
- Make sure you're signed into the same Apple ID (iPhone) or the same Google account (Android) you bought with.
- In Yolky, open Settings (the gear on the Cookbook tab).
- Tap Restore purchases.
If that doesn't work, email us with the approximate purchase date and we'll sort it out.
Fix a recipe that came out wrong
Yolky reconstructs a recipe from what it can see, so it sometimes gets a dish wrong or misses an ingredient hidden under something else. Two things help:
- Edit it. Open the recipe and change any quantity, ingredient or step. Your edits are saved to your copy and stay there.
- Retake the photo. Closer, from above, in decent light, with the whole dish in frame, gives a noticeably better result than a dim photo from across a table.
If a recipe looks unsafe or badly wrong, please send it to us — that feedback is how the prompt gets better. And see the food safety note in the Terms.
Imports and links
Yolky can import from a shared link or a screenshot. If an import fails:
- Check the link is public — private or age-restricted posts can't be read.
- Some platforms rate-limit heavily. Waiting a few minutes and retrying usually works.
- As a fallback, screenshot the video and send the screenshot instead — that path doesn't depend on the platform at all.
Account and data
Your recipes are tied to your account. Sign in from Settings — with Apple on iPhone, with Google on Android — to make sure your cookbook survives a new phone. The same account works on both platforms, so a recipe saved on one shows up on the other.
To export, correct or delete your data, see the Privacy Policy, or go straight to the account deletion page.
Report a bug
Email hello@pyppletech.com with what you did, what you expected, and what happened instead. A screenshot or screen recording is worth a lot.
If the app crashed on iPhone, leaving Settings → Privacy & Security → Analytics & Improvements → Share with App Developers switched on means we get the crash report automatically. On Android, crash reports reach us through Google Play automatically — but tell us roughly when it happened so we can find it.